Serendipitous Innovation for Hybrid & Remote Teams (Wise Decision Maker Guide 57)

Greetings Decision maker,

“I don’t see how we can replace the serendipitous innovation advantage of hallway conversations. At least a third of our best innovation ideas come from serendipitous conversations, but we’ve had almost no such conversations in the many months of lockdowns. If we don’t return to the office full-time, we’re going to lose our innovation advantage to rivals who do.” That’s what Saul, the Chief Product Officer of a 1,500-employee enterprise software company, told me at his company’s planning meeting on the post-vaccine return to office and the future of work.

Hired as the consultant to help the company figure out its return to office and permanent future of work arrangements, I was facilitating the meeting. Over two-thirds featured leaders responsible for the company’s products expressing some version of this concern, although Saul was the most aggressive about it.

So what explains these struggles with innovation and what can be done about them? My experience of helping over a dozen organizations transition to a post-vaccine office return provides important insights for any leaders who want an innovation advantage in the future of work. Hybrid and even remote teams can gain a substantial innovation advantage if they don’t stick to office-based innovation processes. Instead, by adopting best practices for innovation in the return to the office and the future of work, hybrid and remote teams can outcompete in-person teams in innovation.

To learn more, check out this blog.

Dr. Gleb was excellent to work with. We talked several times on Zoom in which he is an expert at prior to our meeting to help set up ready to go and content understood. Even with his Russian accent Dr. Gleb is very easy to understand. He is an expert at using the Zoom remote interface technology. He very much engaged with my Vistage group during the presentation. Dr. Gleb‘s presentation has caused continued conversation even through today when one of my members brought up one of the biases. Very interesting and thought-provoking discussion has ensued since he came to speak to us.

Steve Erickson, Vistage Chair

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What's Up With Me

I’m concerned with the new “variant of concern” - the Omicron variant. You probably heard a lot about it in the news recently. Here’s a concise and informative article from an epidemiologist who has been doing an especially good job communicating about the pandemic. As she explains, it is indeed very concerning due to the number and nature of mutations in this variant, which means it’s both more infectious than the Delta variant and more able to escape vaccines.

That doesn’t mean that vaccines are ineffective. They are still effective, but less so than against past variants. So make sure to get your booster shot if one is offered in your area. Moderna is the best bet, it’s more effective than Pfizer, and Pfizer is more effective than J&J.

Recommendations for You

Do you know someone, or are you someone, who is struggling to:

Retain a younger workforce
Attract skilled and eager employees
Help your team gain confidence
Address the mental health of your team
Ease your team's stress and overwhelm
Support team members with insecurity or anxiety

If you or someone you know is trying to navigate any of the obstacles above, I’d like to share an excellent resource developed by my colleague, Kim Ades: The Journal That Talks Back. It’s an affordable, accessible, and unlimited journaling and coaching app that connects young professionals with their own certified coach so they can manage their mental health, career aspirations, relationships, personal and professional challenges and more. One journals privately with their coach, and their coach gives feedback, support and guidance. It’s literally a journal that talks back! To learn more, check out their website. (By the way, I don’t get anything from Kim. It’s just a resource I thought you might value.)

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