Are You Missing Vital Information? (Wise Decision Maker Guide 14)

Greetings Decision maker,

Were you ever unpleasantly surprised by unexpected bad news at work, only to find out later that some of your co-workers knew about it but didn’t share it with you? You were missing vital information and as a result couldn’t address the issue, resulting in the problem growing worse and worse over time.

You might be in a position similar to Mark, an executive who approached me after my closing keynote for a manufacturing association, where I brought up the MUM effect. This dangerous judgment error causes people within organizations to avoid sharing negative information with each other, and especially pass it up the food chain, due to fears of the "shoot the messenger" problem, namely that they’ll be blamed for the bad news.

Mark told me that he served as the CEO of a successful manufacturing company for over 12 years. Hit hard by the 2008 Great Recession, the company struggled for the next couple of years. Still, he believed his leadership was bringing it through the rough patch.

Unexpectedly, the Chair of the Board of Directors called him in for a meeting in March 2010 and asked him to explain accounting discrepancies he heard about. Mark had no idea what the Chair was talking about and told him that. The Chair told him that the Board received several anonymous whistleblowing complaints about accounting issues that cropped up over the last year.

Upset and surprised, Mark promised to look into it. The Chair asked him to coordinate on the matter with two members of the Board who had accounting expertise.

What Mark and the other Board members found shocked them, as you can read about in this blog.

Help Me Serve Your Needs

Do you think you ever suffered from the consequences of the MUM effect? How might the methods in the article/video/audio help you address this problem? Look forward to your feedback!

P.S. Got your copy of Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters? Don’t forget the digital bonuses you get for ordering!Just fill out this form, and you will get 1) A free digital copy of my Assessment on Dangerous Judgment Errors in the Workplace; 2) A decision aid business card or poster of 5 Key Questions to Avoid Decisions Disasters that you can get printed and keep in your wallet, on your desk, and give to members of your team; and 3) A decision aid poster for you to print out for your work or home office and for your team to print out for the Eight-Step Decision-Making Model on Making the Best Decisions

Decisively Yours,

Gleb

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